TAMPA (WFLA) – Chick-fil-A has once again been named America’s Favorite Fast Food Chain, making it seven years in a row.
That’s according to a study by the American Customer Satisfaction Index, which found that while the chicken supplier has continued its momentum in first place, the restaurant’s lead may be slipping a bit.
The study is based on interviews with 19,423 randomly selected customers interviewed by email between April 1, 2020 and March 20, 2021.
Chick-fil-A got an 83 in the limited service restaurant category. At the bottom of the category was McDonald’s, with a score of 70.
The 10 best fast food restaurants are:
5.) Five guys
6.) Panera bread
7.) Pizza Hut
9.) Mexican Grill Chipotle
10.) Dunkin ‘
Chick-fil-A’s approval rating fell 1% in 2021, but they weren’t the only fast food restaurant to receive a little less love during the pandemic.
Arby’s (-3%), Subway (-5%), Chipotle (-4%), Dunkin ‘(-3%) and Papa John’s (-1%), all saw their grades drop.
As for the lowest-rated fast food chains, McDonald’s claimed last place with a score of 70. Jack in the Box, Popeyes, Sonic and Wendy’s scored 73. The average score for limited-service restaurants was 78. Subway recorded the largest decline. in this year’s ranking, from 79 to 75.
The study found that customers preferred a full-service fast-food restaurant experience in almost all of the survey’s criteria, which included restaurant layout, quality of food, variety of food, courtesy, and convenience. helpfulness of staff.